Rising Phoenix Realty | Last updated: 28 April 2026

Rising Phoenix Realty (‘we’, ‘us’, ‘our’) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and how you can access or correct it.

This policy applies to all personal information collected through our website (risingphoenixrealty.com.au), our contact forms and our general business activities.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Information Privacy Act 2009 (Qld) and the Queensland Privacy Principles (QPPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Your name
• Email address
• Phone number
• Postal or property address
• Any other information you choose to provide when contacting us through our website

We only collect personal information that is reasonably necessary for our business functions and activities as a real estate agency.

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you submit an enquiry through our contact form
• When you email or phone us
• When you express interest in a property listing
• Through cookies and analytics tools when you browse our website (see Section 7)

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your property enquiries
• Provide information about properties for sale or lease
• Contact you regarding services relevant to your enquiry
• Improve our website and services
• Meet our legal and regulatory obligations as a licensed real estate agency in Queensland

We will not use your personal information for any purpose other than those listed above without your consent, unless required by law.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely and access is limited to authorised personnel only.

We use reputable third-party platforms to manage our website and communications. These platforms maintain their own security standards.

We will retain your personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. When we no longer need your information, we will take reasonable steps to destroy or de-identify it.

5. Who We Share Your Information With

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Our property management software provider (PropertyMe) to manage listing and tenancy enquiries
• Website hosting and technical service providers who assist us in operating our website
• Government agencies or law enforcement where required by law

Where we disclose personal information to third-party service providers, we take reasonable steps to ensure those providers handle your information in accordance with applicable privacy laws.

6. Overseas Disclosure

Some of the third-party services we use (including website hosting and analytics platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with standards comparable to Australian privacy law. By using our website, you consent to the possibility of your information being stored or processed overseas for these purposes.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is collected in aggregate and is not used to identify you personally.

You can disable cookies through your browser settings. Doing so may affect the functionality of some parts of our website.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, please contact us using the details below.

We will respond to your request within a reasonable timeframe. In some circumstances, we may need to verify your identity before providing access.

9. Complaints

If you believe we have not handled your personal information in accordance with this policy or applicable privacy laws, please contact us in the first instance so we can attempt to resolve your concern.

If you are not satisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992
• The Office of the Information Commissioner Queensland (OICQ) at www.oic.qld.gov.au

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on our website. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions, requests or complaints, please contact:

Rising Phoenix Realty

Email: candice@risingphoenixrealty.com.au

Phone: 0434 919 384